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Select brands require that the items purchased must be the same category of species (dog/cat/small animal), size or weight, and type (bags/cases) to be counted towards a threshold balance. Only complete cases qualify. Purchase histories are updated every 24-hour cycle, but may be delayed due to scheduled system maintenance. Customers are responsible for ensuring that contact information and delivery preferences are up to date, as rewards are issued to the email or snail mail address on record. When a program threshold is reached, a postcard coupon is sent via snail mail, or a digital postcard file is sent via email from info@mysmithland.com. Customers have 90 days to redeem a reward or bonus coupon. Smithland and its affiliates are not responsible for lost or stolen coupons. We truly appreciate your loyalty, and thank you for your business!