Return Policy

In most cases we accept returns within 90 days after the date of purchase.

Most merchandise in saleable condition can be returned for a full refund or store credit, with the approval of the Store Manager or other approved personnel.

Fresh and saltwater fish have a 5-day health guarantee. We will be happy to replace fish prior to the end of 5 calendar days, as long as the customer provides us with a receipt, and is in accordance with our fish department policy (i.e. water samples, etc.) 

Any pet food we recommend has an unconditional money-back guarantee. This means that we will give customers a full refund on their pet food purchases, as long as the customer provides us with a receipt.

  

Refunds 

Only store managers or approved personnel may authorize a return or exchange.

Refunds are made in the same pay method as the original purchase. Debit cards may be refunded as cash. 

If a customer purchase is paid by check, there is a 10-day waiting period for a check to clear before cash is to be refunded to a customer. NO EXCEPTIONS.

 

Exchanges

 A receipt is required for any return or exchange, unless otherwise approved by authorized personnel.

Smithland can verify most purchases made in stores using our Customer Ticket History database. Generally, only purchases made under a Club account can be readily verified at the register.

If a customer does not have a receipt and the purchase cannot be verified, a Smithland Gift Card may be issued for merchandise with a value of $10 or more and in the original condition and packaging. If the item has a value under $10, the return is left to the discretion of management. 

 

 Fish

Our fish are guaranteed for 5 days. Customers must submit the dead fish, receipt, and a water sample (separate from fish). If water conditions are acceptable, your fish will be replaced.

If water is unacceptable, we will provide information on how to correct the problem and will replace the fish once the water conditions are acceptable. All replacements are at the discretion of the department manager. Repeated or excessive numbers of replcements are not permitted.

We do not guarantee fish if they are housed in bowls (except Bettas). We cannot guarantee fish if incompatible species are housed together.

 

All returns, refunds, and exchanges are left to the discretion of management.